Terms and conditions

These general conditions define the rights and obligations of the parties in the context of remote booking of services provided by our establishment, the contact details of which are specified in this reservation confirmation document. They cover all the necessary steps for booking and the subsequent process of the reservation between the contracting parties. The customer acknowledges having read and accepted these general conditions of sale, as well as the terms of sale for the reserved rate accessible on our booking platform


The customer selects the services presented on our booking platform. They acknowledge having read the nature, destination, and booking procedures of the services available on our booking platform, as well as having requested and received the necessary and/or additional information to complete their booking with full awareness of the circumstances. The customer bears sole responsibility for their selection of services and their appropriateness for their requirements, and as such, our liability cannot be invoked in this regard. The reservation is considered accepted by the customer upon completion of the booking process.

Reservations made by the customer are completed through the online Reservation Form available on the Website.

The customer is required to make a payment of 30% of the total amount to confirm the reservation. The customer is kindly asked to settle the remaining balance upon arrival at the RIAD or the day before departure, either by credit card or in cash (EUROS, POUND, USD, or DIRHAMS).

For an exclusive reservation (the entire RIAD) of a minimum of 3 nights, a deposit of 50% of the total reservation amount will be requested at the time of booking to confirm and finalize the reservation.

The Website acknowledges the receipt of the customer’s reservation by promptly sending an email.

In the case of an online booking, the acknowledgment of receipt of the reservation by email provides a summary of the contract offer, the reserved services, the prices, the terms of sale related to the accepted rate by the customer, the reservation date, and the address of the Riad for any complaints the customer may wish to present.

Any complaints regarding a reservation should be sent via email to Riad Tchaikana’s email address “info@tchaikana.com,” or via postal mail to the Riad’s address in Morocco: 25, Derb El Ferrane, Rue Azbest, Marrakesh Medina, Morocco.


In the event of cancellation or modification up to 7 days before the arrival date, the establishment will not charge any fees. In case of late cancellation, modification, or no-show, the establishment will charge the total amount of the reservation.

For exclusive reservations, in the event of cancellation or modification up to 15 days before the arrival date, the deposit will be refunded (excluding fixed cancellation costs of €100).


In accordance with the current regulations in Morocco, upon arrival, the customer is required to complete a police form. To do this, the customer will be asked to present an identity document in order to determine whether they need to complete the police form. Any behavior contrary to morality and public order will result in the establishment requesting the customer to leave the premises without any compensation and/or refund if payment has already been made. For establishments with internal regulations, the customer agrees and commits to complying with these regulations. In case of non-compliance by the customer with any of the provisions of the internal regulations, the establishment will be compelled to ask the customer to leave without any compensation or refund, if a payment has already been made.